Tools of the Trade: Samsung Premium Care

As a business owner, I need my tools to work in the moment. I don't have an entire IT or finance team behind me. I was pleasantly surprised by my Samsung Premium Care experience. I was in the hospital last week and my beautiful S8+ fell from my hospital bed. The gorgeous front screen shattered. Was i disappointed, sure. I've never had a phone screen break on me and I was a bit worried with how long or tedious the replacement process might be. I reported the issue to Samsung via their Facebook Social Media Support Team. Within minutes, I had a link to their premium care website. Assurant Solutions, the company that handles Samsung's Premium Care issues, sent me a replacement phone overnight. Within 2 business days, I had a replacement device. Quality, quick customer service. It doesn't get much easier or better than that  

 

 Samsung Galaxy S8+ with front screen cracked.  

Samsung Galaxy S8+ with front screen cracked.